01725nam a2200385 i 4500 ebr10929596 CaPaEBR m o d cr cn||||||||| 090615s2009 wiua ob 001 0 eng|d 9780873897723 (alk. paper) 0873897722 (alk. paper) 9780873897723 (e-book) CaPaEBR eng rda pn CaPaEBR (OCoLC)893681491 HF5415.525 .H39 2009eb 658.8/343 22 Hayes, Bob E., 1963- author. Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. Milwaukee, Wisconsin : ASQ Quality Press, 2009. 1 online resource (432 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Description based on print version record. Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Customer loyalty. Consumer satisfaction. Customer services. Electronic books. Print version: Hayes, Bob E. Beyond the ultimate question : a systematic approach to improve customer loyalty. Milwaukee, Wisconsin : ASQ Quality Press, 2009 xxxiii, 396 pages ; 24 cm 9780873897723 (OCoLC)ocn401714618 (DLC)10929596 ebrary. http://site.ebrary.com/lib/rucke/Doc?id=10929596 An electronic book accessible through the World Wide Web; click to view 75938 75938