01725nam a2200385 i 4500001001200000003000800012006001900020007001500039008004100054020003100095020002800126020002700154040003500181035002100216050002800237082001800265100003500283245010300318264005400421300005100475336002100526337002300547338003200570504005100602588004700653590014700700650002200847650002700869650002300896655002200919776024300941797001201184856012601196999001701322ebr10929596CaPaEBRm     o  d        cr cn|||||||||090615s2009    wiua    ob    001 0 eng|d  z9780873897723 (alk. paper)  z0873897722 (alk. paper)  a9780873897723 (e-book)  aCaPaEBRbengerdaepncCaPaEBR  a(OCoLC)89368149114aHF5415.525b.H39 2009eb04a658.8/3432221 aHayes, Bob E.,d1963-eauthor.10aBeyond the ultimate question :ba systematic approach to improve customer loyalty /cBob E. Hayes. 1aMilwaukee, Wisconsin :bASQ Quality Press,c2009.  a1 online resource (432 pages) :billustrations  atext2rdacontent  acomputer2rdamedia  aonline resource2rdacarrier  aIncludes bibliographical references and index.  aDescription based on print version record.  aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. 0aCustomer loyalty. 0aConsumer satisfaction. 0aCustomer services. 0aElectronic books.08iPrint version:aHayes, Bob E.tBeyond the ultimate question : a systematic approach to improve customer loyalty.dMilwaukee, Wisconsin : ASQ Quality Press, 2009hxxxiii, 396 pages ; 24 cmz9780873897723w(OCoLC)ocn401714618w(DLC)109295962 aebrary.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10929596zAn electronic book accessible through the World Wide Web; click to view  c75938d75938