@book{76715,
	author = {Maillard, Pierre. and ebrary, Inc.},
	title = {Competitive quality strategies},
	publisher = {ISTE Ltd/John Wiley and Sons Inc,},
	year = {2013.},
	series = {Focus series in automation & control,},
	address = {Hoboken, N.J. :},
	note = {"Focus industrial engineering series"--Cover.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10653884}
}