@book{76812,
	author = {Beckmann, Jason A. and ebrary, Inc.},
	title = {Business process modeling},
	publisher = {Nova Science Publishers,},
	year = {c2011.},
	series = {Business issues, competition and entrepreneurship},
	address = {Hauppauge, NY :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10654634}
}