@book{77345,
	author = {Aziza, Bruno, and Fitts, Joey, and ebrary, Inc.},
	title = {Drive business performance},
	publisher = {John Wiley & Sons,},
	year = {c2008.},
	series = {Microsoft executive leadership series},
	address = {Hoboken, N.J. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10296502}
}