@book{7757,
	author = {Stankard, Martin F. and ebrary, Inc.},
	title = {Management systems and organizational performance},
	publisher = {Quorum Books,},
	year = {2002.},
	address = {Westport, Conn. :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10023333}
}