TY  - BOOK
AU  - DiJulius,John R.
ED  - ebrary, Inc.
TI  - What's the secret?: to providing a world-class customer experience 
AV  - HF5415.5 .D5583 2008eb
U1  - 658.8/12 22
PY  - 2008///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer loyalty
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10296783
ER  -