@book{80498,
	author = {Webb, Michael J. and Gorman, Tom. and ebrary, Inc.},
	title = {Sales and marketing the Six Sigma Way},
	publisher = {Kaplan Pub.,},
	year = {2006.},
	address = {Chicago :},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10132000}
}