@book{81620,
	author = {Jones, Ishmael. and ebrary, Inc.},
	title = {The human factor},
	publisher = {Encounter Books,},
	year = {c2010.},
	address = {New York :},
	edition = {Paperback ed.},
	note = {[Now updated with] new material.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10403933}
}