@book{82063,
	author = {Gillham, Bill. and ebrary, Inc.},
	title = {Case study research methods},
	publisher = {Continuum,},
	year = {2000.},
	series = {Real world research},
	address = {London ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10404926}
}