@book{84313,
	author = {Shukla, Shikha. and ebrary, Inc.},
	title = {Professional communication},
	publisher = {Word-press,},
	year = {2010.},
	address = {Lucknow, India :},
	edition = {1st ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10416604}
}