@book{85208,
	author = {Gabriel, John G., and Farmer, Paul C., and ebrary, Inc.},
	title = {Dealing with the tough stuff},
	publisher = {Jossey-Bass,},
	year = {2012.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10579515}
}