TY  - BOOK
AU  - Gallagher,Richard S.
ED  - ebrary, Inc.
TI  - What to say to a porcupine: 20 humorous tales that get to the heart of great customer service 
AV  - HF5415.5 .G353 2008eb
U1  - 658.8/12 22
PY  - 2008///
CY  - New York
PB  - American Management Association
KW  - Customer services
KW  - Humor
KW  - Management
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2013; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10271774
ER  -