TY  - BOOK
AU  - Couzin,Gradiva
AU  - Grappone,Jennifer
TI  - Five stars: putting online reviews to work for your business 
SN  - 9781118763353 (e-book)
AV  - QA76.9.D5 C68 2014eb
U1  - 658.872 23
PY  - 2014///]
CY  - Indianapolis
PB  - Wiley
KW  - Electronic data processing
KW  - Distributed processing
KW  - Service-oriented architecture (Computer science)
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10822392
ER  -