01275nam a2200325Ia 4500001001200000003000800012006001900020007001500039008004100054010001700095020002200112040002100134035002100155050002700176082001700203100001800220245010000238246006000338250001200398260004800410300001100458504006400469533015200533650003500685650002700720650003000747655002900777710001700806856012600823ebr10007007CaPaEBRm        u        cr cn|||||||||011001s2002    nju     sb    001 0 eng d  z  2001054396  z1564145999 (pbk.)  aCaPaEBRcCaPaEBR  a(OCoLC)22804055114aHF5415.5b.T498 2002eb04a658.8/122211 aTimm, Paul R.10a50 powerful ideas you can use to keep your customersh[electronic resource] /cby Paul R. Timm.3 aFifty powerful ideas you can use to keep your customers  a3rd ed.  aFranklin Lakes, NJ :bCareer Press,cc2002.  a158 p.  aIncludes bibliographical references (p. 147-149) and index.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2013.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aCustomer servicesxManagement. 0aConsumer satisfaction. 0aSupervision of employees. 7aElectronic books.2local2 aebrary, Inc.40uhttp://site.ebrary.com/lib/rucke/Doc?id=10007007zAn electronic book accessible through the World Wide Web; click to view