@book{8552,
	author = {Lundin, William, and Lundin, Kathleen, and ebrary, Inc.},
	title = {Working with difficult people},
	publisher = {AMACOM,},
	year = {c2009.},
	address = {New York :},
	edition = {2nd ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10271807}
}