@book{89788,
	author = {Hollnagel, Erik, and ebrary, Inc.},
	title = {FRAM, the functional resonance analysis method},
	publisher = {Ashgate,},
	year = {c2012.},
	address = {Farnham, Surrey, UK England ;},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10556664}
}