TY  - BOOK
AU  - Albeanu,Mircea
AU  - Hunter,Ian
AU  - Radford,Jo
ED  - ebrary, Inc.
TI  - Six sigma in HR transformation: achieving excellence in service delivery 
T2  - The Gower HR transformation series
AV  - HD9980.5 .A43 2010eb
PY  - 2010///
CY  - Farnham, U.K.
PB  - Gower
KW  - Service industries
KW  - Quality control
KW  - Consumer satisfaction
KW  - Statistical methods
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. 127-128); Electronic reproduction; Palo Alto, Calif.; ebrary; 2010; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/rucke/Doc?id=10392149
ER  -