@book{90948,
	author = {Savard, R�ejean, and International Federation of Library Associations and Institutions.},
	title = {Education and research for marketing and quality management in libraries :},
	publisher = {K.G. Saur,},
	year = {2002.},
	address = {M�unchen :},
	note = {"International Federation of Library Associations and Institutions."},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10831459}
}