@book{9243,
	author = {Shuman, Jeffrey C., and Twombly, Janice. and ebrary, Inc.},
	title = {Collaborative communities},
	publisher = {Dearborn Trade,},
	year = {c2001.},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10019927}
}