@book{9245,
	author = {Ross, Alan M. and Murphey, Cecil. and ebrary, Inc.},
	title = {Beyond world class},
	publisher = {Dearborn Trade Pub.,},
	year = {c2002.},
	address = {Chicago, IL :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10019931}
}