@book{92701,
	author = {Bowen, Elizabeth, and Hepburn, Allan. and ebrary, Inc.},
	title = {Listening in},
	publisher = {Edinburgh University Press,},
	year = {c2010.},
	address = {Edinburgh :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10402747}
}