@book{94652,
	author = {Combs, Wendy L., and Davis, Bettina M., and ebrary, Inc.},
	title = {Demystifying technical training},
	publisher = {Pfeiffer,},
	year = {c2010.},
	address = {San Francisco :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10399025}
}