@book{96924,
	author = {Crowley, Sharon,},
	title = {Toward a civil discourse :},
	publisher = {University of Pittsburgh Press,},
	year = {[2006]},
	series = {Pittsburgh series in composition, literacy, and culture},
	address = {Pittsburgh, Pennsylvania :},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10853072}
}