@book{97646,
	author = {Simon, Phil. and ebrary, Inc.},
	title = {Why new systems fail},
	publisher = {Thomson Course Technology,},
	year = {2011.},
	address = {Boston, MA :},
	edition = {Rev. ed.},
	url = {http://site.ebrary.com/lib/rucke/Doc?id=10377984}
}