000			01843nam a22003134a 4500
001			ebr10120180
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			020912s2003 nyua s 001 0 eng
020			_z0814471714
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)560033495
050	1	4	_aHF5415.5 _b.D558 2003eb
082	0	4	_a658.8/12 _221
100	1		_aDiJulius, John R., _d1964-
245	1	0	_aSecret service _h[electronic resource] : _bhidden systems that deliver unforgettable customer service / _cJohn R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
260			_aNew York : _bAMACOM, _cc2003.
300			_axix, 172 p. : _bill.
500			_aIncludes index.
505	0		_aSecret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer services.
650		0	_aConsumer satisfaction.
650		0	_aCustomer loyalty.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10120180 _zAn electronic book accessible through the World Wide Web; click to view
999			_c110504 _d110504