000			01888nam a2200409 i 4500
001			ebr10776867
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			930824t19931993enk ob 001 0 eng|d
020			_z1857390040 (acid-free paper)
020			_z9783598243622
020			_a9783110956788 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)868959599
050	1	4	_aZ674.4 _b.S73 1993eb
082	0	4	_a338.4/70255 _220
100	1		_aSt. Clair, Guy, _d1940-
245	1	0	_aCustomer service in the information environment / _cGuy St. Clair.
264		1	_aLondon ; _aNew Jersey : _bBowker-Saur, _c[1993]
264		4	_c�1993
300			_a1 online resource (158 pages)
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
440		0	_aInformation services management
504			_aIncludes bibliographical references (pages [139]-141) and index.
505	0		_apart I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aInformation services.
650		0	_aInformation services industry _xCustomer services.
655		0	_aElectronic books.
776	0	8	_iPrint version: _aSt. Clair, Guy. _tCustomer service in the information environment. _dLondon : Bowker-Saur, [1993] _hxiii, 144 pages ; 24 cm. _kInformation services management _z9783598243622 _w(DLC) 93034396
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10776867 _zAn electronic book accessible through the World Wide Web; click to view
999			_c131903 _d131903