000			01970nam a2200361 a 4500
001			ebr10498103
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			110218s2012 nyua sb 001 0 eng d
010			_z 2011005568
020			_z9780765625182 (hardcover : alk. paper)
020			_z9780765625205 (e-book)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)753700911
043			_an-us---
050	1	4	_aHD5713.6.U54 _bM37 2012eb
082	0	4	_a363.34068/1 _222
100	1		_aMastracci, Sharon H., _d1968-
245	1	0	_aEmotional labor and crisis response _h[electronic resource] : _bworking on the razor's edge / _cSharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
260			_aArmonk, N.Y. : _bM.E. Sharpe, _c2012.
300			_axvii, 173 p. : _bill.
504			_aIncludes bibliographical references and index.
505	0		_aEmotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aPublic service employment _zUnited States _xPsychological aspects.
650		0	_aCrisis management _zUnited States.
655		7	_aElectronic books. _2local
700	1		_aGuy, Mary E. _q(Mary Ellen)
700	1		_aNewman, Meredith A., _d1949-
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10498103 _zAn electronic book accessible through the World Wide Web; click to view
999			_c132297 _d132297