000			01894nam a2200349 a 4500
001			ebr10545937
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			111103s2012 vau sb 001 0 eng d
010			_z 2011045465
020			_z9781586442477
020			_z9781586442798 (e-book)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)781635126
050	1	4	_aHF5549 _b.L2844 2012eb
082	0	4	_a658.3 _223
100	1		_aLatham, Gary P.
245	1	0	_aHR at your service _h[electronic resource] : _blessons from benchmark service organizations / _cGary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.
260			_aAlexandria, Va. : _bSociety for Human Resource Management, _c2012.
300			_axi, 194 p.
504			_aIncludes bibliographical references and index.
505	0		_aClient-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2011. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aPersonnel management.
650		0	_aService industries _xManagement.
650		0	_aCustomer relations.
655		7	_aElectronic books. _2local
700	1		_aFord, Robert C.
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10545937 _zAn electronic book accessible through the World Wide Web; click to view
999			_c137909 _d137909