000			01956nam a2200421 a 4500
001			ebr10315417
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			090202s2009 cau sb 001 0 eng
010			_z 2009002120
015			_aGBA930828 _2bnb
016	7		_z014937859 _2Uk
020			_z9781576759011 (pbk. : alk. paper)
020			_z1576759016 (pbk. : alk. paper)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)449521239
050	1	4	_aHD59.2 _b.K34 2009eb
082	0	4	_a659.2 _222
100	1		_aKador, John.
245	1	0	_aEffective apology _h[electronic resource] : _bmending fences, building bridges, and restoring trust / _cJohn Kador.
250			_a1st ed.
260			_aSan Francisco : _bBerrett-Koehler Publishers, _c2009.
300			_a273 p.
490	1		_aA BK business book
504			_aIncludes bibliographical references (p. 243-251) and index.
505	0		_aThe age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCorporate image.
650		0	_aApologizing.
650		0	_aCorporations _xPublic relations.
650		0	_aBusiness communication.
650		0	_aCrisis management.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
830		0	_aBK business book.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10315417 _zAn electronic book accessible through the World Wide Web; click to view
999			_c163082 _d163082