| 000 | 00904pam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 4961456 | ||
| 003 | OSt | ||
| 005 | 20150924121257.0 | ||
| 008 | 970321s1997 enka b 001 0 eng | ||
| 010 | _a 97010602 | ||
| 020 | _a0131499157 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.H672 1997 |
| 082 | 0 | 0 |
_a658 _221 |
| 100 | 1 | _aHope, Christine. | |
| 245 | 1 | 0 |
_aService operations management : _bstrategy, design, and delivery / _cChristine Hope and Alan Mühlemann. |
| 260 |
_aLondon ; _aNew York : _bPrentice Hall, _c1997. |
||
| 300 |
_aviii, 352 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aMühlemann, Alan. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
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| 999 |
_c250129 _d250129 |
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