000			02657cam a2200349 a 4500
001			16708069
003			OSt
005			20170602125808.0
008			110325s2011 nyua b 001 0 eng
010			_a 2011012592
020			_a9781555707408 (pbk. : alk. paper)
020			_a1555707408 (alk. paper)
035			_a(OCoLC)ocn709408043
040			_aDLC _cDLC _dYDX _dYDXCP _dCDX _dDLC
050	0	0	_aZ711 _b.C355 2011
082	0	0	_a025.5/24 _222
100	1		_aCassell, Kay Ann.
245	1	0	_aReference and information services in the 21st century : _ban introduction / _cKay Ann Cassell and Uma Hiremath.
250			_a2nd ed. rev.
260			_aNew York : _bNeal-Schuman Publishers, _cc2011.
300			_axvii, 461 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and indexes.
505	0		_aIntroducing reference and information service -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
650		0	_aReference services (Libraries)
650		0	_aElectronic reference services (Libraries)
650		0	_aReference books _vBibliography.
650		0	_aElectronic reference sources _vDirectories.
700	1		_aHiremath, Uma.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cSB
999			_c256501 _d256500