000			01599cam a2200385 a 4500
001			15807548
003			OSt
005			20170602130250.0
008			090708s2009 caua b 001 0 eng
010			_a 2009026359
020			_a9781591588757 (pbk : alk. paper)
020			_a1591588758 (pbk : alk. paper)
020			_a9781591588764 (ebook)
020			_a1591588766 (ebook)
035			_a(OCoLC)ocn320193394
040			_aDLC _cDLC _dYDX _dDLC
043			_an-us---
050	0	0	_aZ731 _b.M339 2009
082	0	0	_a027.473 _222
100	1		_aMatthews, Joseph R.
245	1	4	_aThe customer-focused library : _bre-inventing the library from the outside-in / _cJoseph R. Matthews.
260			_aSanta Barbara, Calif. : _bLibraries Unlimited, _cc2009.
300			_axviii, 95 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
505	0		_aTraditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.
650		0	_aPublic libraries _zUnited States.
650		0	_aPublic services (Libraries)
650		0	_aLibrary users.
650		0	_aLibraries and community.
650		0	_aLibraries _xMarketing.
650		0	_aOrganizational change.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cSB
999			_c256502 _d256501