000			01128nam a22002894a 4500
001			ebr10071311
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			000317s2001 enka fs 000 0 eng
010			_z 2001334821
020			_z185418119X (pbk.)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)70773647
050	1	4	_aHF5415.55 _b.R63 2001eb
082	0	4	_a658.8/12 _221
100	1		_aRoberts-Phelps, Graham.
245	1	0	_aCustomer relationship management _h[electronic resource] : _bhow to turn a good business into a great one! / _cGraham Roberts-Phelps.
260			_aLondon : _bHawksmere, _c2001.
300			_a230 p. : _bill.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aRelationship marketing.
650		0	_aCustomer relations _xManagement.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10071311 _zAn electronic book accessible through the World Wide Web; click to view
999			_c33142 _d33142