000			02077nam a2200433 i 4500
001			ebr10892210
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			140723t20142014enka ob 001 0 eng d
020			_z9781848216723
020			_a9781118984345 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)889014272
050	1	4	_aHF5415.5 _b.Q355 2014eb
082	0	4	_a658.812 _223
245	0	0	_aQuality of experience engineering for customer added value services : _bfrom evaluation to monitoring / _cedited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez.
264		1	_aLondon, England ; _aHoboken, New Jersey : _bISTE : _bWiley, _c2014.
264		4	_c�2014
300			_a1 online resource (288 pages) : _billustrations.
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
490	1		_aNetworks and Telecommunications Series
504			_aIncludes bibliographical references at the end of each chapters and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aCustomer services _xManagement.
650		0	_aCustomer services _xQuality control.
650		0	_aQuality control _xManagement.
650		0	_aTotal quality management _xData processing.
655		0	_aElectronic books.
700	1		_aMellouk, Abdelhamid, _eeditor.
700	1		_aCuadra-Sanchez, Antonio, _eeditor.
776	0	8	_iPrint version: _tQuality of experience engineering for customer added value services : from evaluation to monitoring. _dLondon, England ; Hoboken, New Jersey : ISTE : Wiley, c2014 _hxiii, 272 pages _kNetworks and telecommunications series. _z9781848216723 _w2014938063
797	2		_aebrary.
830		0	_aNetworks and telecommunications series.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10892210 _zAn electronic book accessible through the World Wide Web; click to view
999			_c45396 _d45396