000			01619nam a2200373 i 4500
001			ebr10907776
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			140831t20062007wiua ob 001 0 eng d
020			_z9780873897020
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)891385599
050	1	4	_aHF5415.335 _b.W55 2006eb
082	0	4	_a658./12 _222
100	1		_aWilburn, Morris, _d1953- _eauthor.
245	1	0	_aManaging the customer experience : _ba measurement-based approach / _cMorris Wilburn.
264		1	_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2006.
264		4	_c�2007
300			_a1 online resource (128 pages) : _billustrations, tables
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aConsumer satisfaction.
650		0	_aCustomer relations.
650		0	_aCustomer services.
655		0	_aElectronic books.
776	0	8	_iPrint version: _aWilburn, Morris, 1953- _tManaging the customer experience : a measurement-based approach. _dMilwaukee, Wisconsin : ASQ Quality Press, 2006, c2007 _hxiv, 112 pages _z9780873897020 _w2006024190
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10907776 _zAn electronic book accessible through the World Wide Web; click to view
999			_c52443 _d52443