| 000 | 01159nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | ebr10058026 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 920817s1993 caua s 000 0 eng | ||
| 010 | _z 92054368 | ||
| 020 | _z1560521783 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)228064184 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G46 1993eb |
| 082 | 0 | 4 |
_a658.8/12 _220 |
| 100 | 1 | _aGerson, Richard F. | |
| 245 | 1 | 0 |
_aMeasuring customer satisfaction _h[electronic resource] / _cRichard F. Gerson. |
| 260 |
_aMenlo Park, Calif. : _bCrisp Publications, _cc1993. |
||
| 300 |
_aix, 112 p. : _bill. |
||
| 490 | 1 | _aFifty-Minute series | |
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 |
_aCustomer services _xEvaluation. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 | _aFifty-Minute series. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/rucke/Doc?id=10058026 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c68031 _d68031 |
||