000			01734nam a2200373 i 4500
001			ebr10929568
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			080508s2008 wiua ob 001 0 eng|d
020			_z0873897439
020			_a9780873897433 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)893682605
050	1	4	_aHF5415.335 _b.H39 2008eb
082	0	4	_a658.8/12 _222
100	1		_aHayes, Bob E., _d1963- _eauthor.
245	1	0	_aMeasuring customer satisfaction and loyalty : _bsurvey design, use, and statistical analysis methods / _cBob E. Hayes.
250			_aThird edition.
264		1	_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2008.
300			_a1 online resource (311 pages) : _billustrations
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references (pages 275-280) and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aConsumer satisfaction _xStatistical methods.
650		0	_aQuestionnaires.
655		0	_aElectronic books.
776	0	8	_iPrint version: _aHayes, Bob E. _tMeasuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. _dMilwaukee, Wisconsin : ASQ Quality Press, 2008 _hxxiii, 287 pages ; 24 cm _z9780873897433 _w(OCoLC)ocn227573879 _w(DLC)10929568
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10929568 _zAn electronic book accessible through the World Wide Web; click to view
999			_c75872 _d75872