000			01682nam a2200373 i 4500
001			ebr10929575
003			CaPaEBR
006			m o d
007			cr cn|||||||||
008			090220s2009 wiua ob 001 0 eng|d
020			_z0873897331
020			_a9780873897334 (e-book)
040			_aCaPaEBR _beng _erda _epn _cCaPaEBR
035			_a(OCoLC)893681456
050	1	4	_aHD62.15 _b.M47 2009eb
082	0	4	_a658.5/62 _222
100	1		_aMerrill, Peter, _eauthor.
245	1	0	_aDo it right the second time : _bbenchmarking best practices in the quality change process / _cPeter Merrill.
250			_aSecond edition.
264		1	_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2009.
300			_a1 online resource (400 pages) : _billustrations
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
650		0	_aBenchmarking (Management)
650		0	_aTotal quality management.
655		0	_aElectronic books.
776	0	8	_iPrint version: _aMerrill, Peter. _tDo it right the second time : benchmarking best practices in the quality change process. _dMilwaukee, Wisconsin : ASQ Quality Press, 2009 _hxxxv, 360 pages ; 23 cm _z9780873897334 _w(OCoLC)ocn286534188 _w(DLC)10929575
797	2		_aebrary.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10929575 _zAn electronic book accessible through the World Wide Web; click to view
999			_c75874 _d75874