| 000 | 01725nam a2200385 i 4500 | ||
|---|---|---|---|
| 001 | ebr10929596 | ||
| 003 | CaPaEBR | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 090615s2009 wiua ob 001 0 eng|d | ||
| 020 | _z9780873897723 (alk. paper) | ||
| 020 | _z0873897722 (alk. paper) | ||
| 020 | _a9780873897723 (e-book) | ||
| 040 |
_aCaPaEBR _beng _erda _epn _cCaPaEBR |
||
| 035 | _a(OCoLC)893681491 | ||
| 050 | 1 | 4 |
_aHF5415.525 _b.H39 2009eb |
| 082 | 0 | 4 |
_a658.8/343 _222 |
| 100 | 1 |
_aHayes, Bob E., _d1963- _eauthor. |
|
| 245 | 1 | 0 |
_aBeyond the ultimate question : _ba systematic approach to improve customer loyalty / _cBob E. Hayes. |
| 264 | 1 |
_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2009. |
|
| 300 |
_a1 online resource (432 pages) : _billustrations |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 588 | _aDescription based on print version record. | ||
| 590 | _aElectronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 0 | _aElectronic books. | |
| 776 | 0 | 8 |
_iPrint version: _aHayes, Bob E. _tBeyond the ultimate question : a systematic approach to improve customer loyalty. _dMilwaukee, Wisconsin : ASQ Quality Press, 2009 _hxxxiii, 396 pages ; 24 cm _z9780873897723 _w(OCoLC)ocn401714618 _w(DLC)10929596 |
| 797 | 2 | _aebrary. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/rucke/Doc?id=10929596 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c75938 _d75938 |
||