| 000 | 01274nam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | ebr10271774 | ||
| 003 | CaPaEBR | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 080303s2008 nyua s 001 0 eng | ||
| 010 | _z 2008008103 | ||
| 020 | _z9780814410554 | ||
| 020 | _z0814410553 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)560613789 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G353 2008eb |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 | _aGallagher, Richard S. | |
| 245 | 1 | 0 |
_aWhat to say to a porcupine _h[electronic resource] : _b20 humorous tales that get to the heart of great customer service / _cRichard S. Gallagher. |
| 260 |
_aNew York : _bAmerican Management Association, _cc2008. |
||
| 300 |
_axiv, 111 p. : _bill. |
||
| 500 | _aIncludes index. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 |
_aCustomer services _vHumor. |
|
| 650 | 0 |
_aCustomer services _xManagement _vHumor. |
|
| 650 | 0 |
_aCustomer relations _vHumor. |
|
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/rucke/Doc?id=10271774 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c8539 _d8539 |
||