000			01300nam a2200337Ia 4500
001			ebr10007007
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			011001s2002 nju sb 001 0 eng d
010			_z 2001054396
020			_z1564145999 (pbk.)
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)228040551
050	1	4	_aHF5415.5 _b.T498 2002eb
082	0	4	_a658.8/12 _221
100	1		_aTimm, Paul R.
245	1	0	_a50 powerful ideas you can use to keep your customers _h[electronic resource] / _cby Paul R. Timm.
246	3		_aFifty powerful ideas you can use to keep your customers
250			_a3rd ed.
260			_aFranklin Lakes, NJ : _bCareer Press, _cc2002.
300			_a158 p.
504			_aIncludes bibliographical references (p. 147-149) and index.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCustomer services _xManagement.
650		0	_aConsumer satisfaction.
650		0	_aSupervision of employees.
655		7	_aElectronic books. _2local
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10007007 _zAn electronic book accessible through the World Wide Web; click to view
999			_c855 _d855