000			01795nam a22003374a 4500
001			ebr10019931
003			CaPaEBR
006			m u
007			cr cn|||||||||
008			010613s2002 ilu s 000 0 eng
010			_z 2001003599
020			_z0793149053
040			_aCaPaEBR _cCaPaEBR
035			_a(OCoLC)70765493
050	1	4	_aHF5415.5 _b.R67 2002eb
082	0	4	_a658.8/12 _221
100	1		_aRoss, Alan M.
245	1	0	_aBeyond world class _h[electronic resource] : _bbuilding character, relationships and profits / _cAlan M. Ross, with Cecil Murphey.
260			_aChicago, IL : _bDearborn Trade Pub., _cc2002.
300			_aix, 228 p.
505	0		_aA business parable -- Becoming a beyond world class company -- Strategy toward beyond world class -- Building covenantal relationships -- Seeing the customers' future: four power questions -- Covenanting with customers: five significant questions -- Beyond marketing 101: continuous solutions development -- The model of a solution -- Covenanting with employees -- Building a character culture -- Culture character: humility -- Culture character: sponsoring champions -- Culture character: integrity and modeling -- Culture character: fairness and caring -- An uncommon passion.
533			_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries.
650		0	_aCorporate culture.
650		0	_aCustomer relations.
650		0	_aHuman capital.
650		0	_aSuccess in business.
655		7	_aElectronic books. _2local
700	1		_aMurphey, Cecil.
710	2		_aebrary, Inc.
856	4	0	_uhttp://site.ebrary.com/lib/rucke/Doc?id=10019931 _zAn electronic book accessible through the World Wide Web; click to view
999			_c9245 _d9245