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Implementing service quality based on ISO/IEC 20000 :

Kunas, Michael.

Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas. - Third edition. - 1 online resource (109 pages)

ISBN: 9781849284431 (e-book)

Subjects--Topical Terms:
Business enterprises--Computer networks.
Industrial management.
Information technology--Management.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD30.37 / .K86 2012eb

Dewey Class. No.: 004.068

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