Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.

By:

Kunas, Michael

Material type:

TextPublisher: Ely, Cambridgeshire : IT Governance Publishing, [2012]Copyright date: �2012Edition: Third editionDescription: 1 online resource (109 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781849284431 (e-book)

Subject(s):

Genre/Form:

Electronic books.

DDC classification:

004.068 23

LOC classification:

HD30.37 .K86 2012eb

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).

Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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