HR at your service
Latham, Gary P.
HR at your service lessons from benchmark service organizations / [electronic resource] : Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. - Alexandria, Va. : Society for Human Resource Management, 2012. - xi, 194 p.
Includes bibliographical references and index.
Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Personnel management.
Service industries--Management.
Customer relations.
Electronic books.
HF5549 / .L2844 2012eb
658.3
HR at your service lessons from benchmark service organizations / [electronic resource] : Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. - Alexandria, Va. : Society for Human Resource Management, 2012. - xi, 194 p.
Includes bibliographical references and index.
Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Personnel management.
Service industries--Management.
Customer relations.
Electronic books.
HF5549 / .L2844 2012eb
658.3