Designing and implementing virtual reference services [electronic resource] a LITA guide / edited by Beth C. Thomsett-Scott.

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TextPublication details: Chicago, Ill. : ALA TechSource, c2013.Description: 1 online resource (xi, 152 p.) : illSubject(s):

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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

Description based on online resource; title from title page (ebrary, viewed September 11, 2013).

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