Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.

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TextPublication details: London ; New York : Prentice Hall, 1997.Description: viii, 352 p. : ill. ; 24 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Long Loan Books	Rongo University Library General Stacks		Non-fiction		HD9980.5 .H672 1997 (Browse shelf(Opens below))					Available			20090909

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Includes bibliographical references and index.

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