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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by

Timm, Paul R
ebrary, Inc

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Franklin Lakes, NJ : Career Press, c2002

Other title:

Fifty powerful ideas you can use to keep your customers

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky. by

Scitovsky, Tibor
ebrary, Inc

Edition: Rev. ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : Oxford University Press, 1992

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by

Timm, Paul R
ebrary, Inc

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Franklin Lakes, NJ : Career Press, c2002

Other title:

Fifty powerful ideas you can use to keep your customers

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

star rating

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The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky. by

Scitovsky, Tibor
ebrary, Inc

Edition: Rev. ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : Oxford University Press, 1992

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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Improving tourism and hospitality services [electronic resource] / Eric Laws. by

Laws, Eric, 1945-
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Cambridge, MA : Cabi Pub., 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by

Scott, Dru
ebrary, Inc

Series: Fifty-Minute series

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c2000

Online resources:

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Managing the customer experience : a measurement-based approach / Morris Wilburn. by

Wilburn, Morris, 1953- [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse. by

Strouse, Karen G
ebrary, Inc

Series: Artech House telecommunications library

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Boston : Artech House, c2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman. by

Friedman, Monroe
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : Routledge, 1999

Online resources:

An electronic book accessible through the World Wide Web; click to view

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10.

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Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by

Gerson, Richard F
ebrary, Inc

Series: Fifty-Minute series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c1993

Online resources:

An electronic book accessible through the World Wide Web; click to view

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11.

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Managing the customer experience : a measurement-based approach / Morris Wilburn. by

Wilburn, Morris, 1953- [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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12.

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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. by

Hayes, Bob E, 1963- [author.]

Edition: Third edition.

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2008

Online resources:

An electronic book accessible through the World Wide Web; click to view

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13.

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Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes. by

Hayes, Bob E, 1963- [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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14.

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Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. by

Goldstein, Sheldon D [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Copyright date: �2010

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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15.

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What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius. by

DiJulius, John R, 1964-
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Hoboken, N.J. : Wiley, c2008

Other title:

To providing a world-class customer experience

Online resources:

An electronic book accessible through the World Wide Web; click to view

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16.

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Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford. by

Albeanu, Mircea
Hunter, Ian
Radford, Jo
ebrary, Inc

Series: Gower HR transformation series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Farnham, U.K. : Gower, 2010

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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17.

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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen. by

Hoffmann, Nicolas, 1983-
Platen, Atelier
Wirtschaftsuniversit�at Wien

Series: Forschungsergebnisse der Wirtschaftsuniversit�at Wien ; Bd. 61.

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: �2013

Online resources:

An electronic book accessible through the World Wide Web; click to view

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18.

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Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello. by

Bello, Olayiwola [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: �2013

Online resources:

An electronic book accessible through the World Wide Web; click to view

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19.

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Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc. by

Szwarc, Paul
ebrary, Inc

Series: Market research in practice series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: London : Kogan Page, 2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

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20.

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Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by

Taneja, Nawal K
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Burlington, VT : Ashgate, 2010

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: No items available.

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